Privacy Policy for DeshiServe

Effective Date: June 11, 2025

Welcome to DeshiServe (“we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting your personal information in a transparent, respectful, and lawful manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile app and website, operated in compliance with Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect information to provide better services and improve your experience. This may include:

• Personal Information: such as your name, email address, phone number, billing and shipping address, and payment information when you register, place bookings, or communicate with us.
• Usage Information: details about how you use our app and website, device information, IP addresses, browser type, and interaction logs.
• Location Data: with your consent, we collect location information to connect you with nearby service providers.
• Cookies and Tracking Technologies: we use cookies and similar technologies to enhance your experience, analyze trends, and manage our services.

2. How We Use Your Information

Your information helps us:

• Deliver and manage the services you request.
• Process payments securely through trusted third-party processors like Stripe.
• Communicate with you about bookings, updates, offers, and important notices.
• Improve and personalize your experience.
• Comply with legal obligations and protect against fraud and misuse.

3. Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information:

• With service providers who help us operate the platform (e.g., payment processors, cloud hosting).
• To comply with legal requirements or protect our rights.
• With your consent or as otherwise disclosed at the time of data collection.

10. Payment Processing via Stripe

All payments on DeshiServe are securely processed through Stripe, a trusted third-party payment platform. When you make a payment, your billing details are handled directly by Stripe and are subject to their own privacy and security policies.

We do not store or access your full payment details.

➤ Click here to view Stripe’s Privacy Policy

4. Your Rights and Choices

You have the right to:

• Access and correct your personal information.
• Withdraw consent where applicable.
• Opt out of marketing communications.
• Request deletion of your data, subject to legal and operational requirements.

To exercise your rights, please contact us using the information below.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. While no system is completely secure, we strive to maintain the highest standards to safeguard your information.

6. Children’s Privacy

DeshiServe’s services are intended solely for adults and business users. We do not knowingly collect or process personal information from children or minors under the age of 18. If we become aware that we have inadvertently collected information from a person under this age, we will take prompt steps to delete such data.

7. International Users

DeshiServe operates primarily in Canada and complies with Canadian privacy laws. If you access our services from other countries, please be aware that your data may be processed or stored in Canada or other locations in accordance with applicable laws.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in laws, technologies, or business practices. We will notify you of significant changes via app notifications or email.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal information, please contact us:

• Email: support@deshiserve.com
• Phone: 416-335-0401
• Website Contact Page: https://deshiserve.com/contact

Thank you for trusting DeshiServe. We are committed to serving you with respect and care.